At SKILL KWA GROUND, we take your privacy seriously. This policy explains in simple terms what information we collect, how we use it and what choices you have. We follow Kenya's Data Protection Act, 2019.
We only collect information that helps us provide our training services to you. This includes the following categories:
1.1 Basic Details You Provide. When you sign up for a course or express interest, we collect your name, email address, phone number and occasionally your location or educational background.
1.2 Payment Information. When you pay for a course, we collect billing details necessary to process the transaction. We do not store your full card number or M‑Pesa PIN. Payments are processed securely by trusted partners such as Paystack or M‑Pesa.
1.3 Course Progress. We track which lessons you have completed and any assignments you submit. This helps us support your learning and issue certificates of completion.
1.4 Messages and Communications. If you contact us via email, WhatsApp or our website forms, we keep a record of those conversations to assist you effectively.
We use your data only for the following purposes:
2.1 Account Management. To create and manage your learner account.
2.2 Course Enrollment. To enrol you in courses, process payments and provide access to learning materials.
2.3 Communication. To communicate with you about course updates, deadlines and important announcements.
2.4 Certification. To issue certificates of completion.
2.5 Improvement. To improve our courses and website based on how learners use them.
2.6 Marketing Updates. To send you occasional updates about new courses or offers. You may unsubscribe at any time.
We do not sell, rent or trade your personal information to third parties. We only share data in these limited situations:
3.1 Trusted Service Providers. We share information with trusted partners who help us operate our platform, such as payment processors (Paystack) or email services (Google Workspace). They only receive the data necessary to perform their function.
3.2 Legal Obligations. We may disclose information if we believe it is necessary to comply with a legal obligation or to protect our rights.
3.3 With Your Consent. In any other circumstance, we will ask for your permission first.
We keep your personal information only as long as needed to provide our services or as required by law. Our retention periods are as follows:
4.1 Active Learner Accounts. Kept indefinitely unless you request deletion.
4.2 Payment Records. Kept for at least seven (7) years for tax and accounting purposes.
4.3 Course Progress and Certificates. Remain available for three (3) years after course completion.
Under Kenyan data protection law, you have the following rights:
5.1 Right of Access. You may request a copy of the personal data we hold about you.
5.2 Right to Rectification. You may ask us to update inaccurate or incomplete information.
5.3 Right to Erasure. You may request that we delete your personal data, subject to legal retention requirements.
5.4 Right to Object. You may object to certain uses of your data, such as direct marketing.
To exercise any of these rights, please email us at info@tumakazi.com. We will respond within thirty (30) days.
Our website uses minimal cookies to function properly, for example to keep you logged in. We do not use tracking cookies for advertising purposes. You may disable cookies in your browser settings, though some features may not work correctly.
We take reasonable steps to protect your information, including the use of secure servers, encrypted connections (SSL) and restricted access to personal data. However, no online system is completely secure. If we suspect a data breach, we will notify affected users promptly.
Our courses are designed for high school graduates and adults. We do not knowingly collect information from children under the age of sixteen (16). If you believe a child has provided us with personal data, please contact us immediately.
We may update this Privacy Policy occasionally. The latest version will always be posted on our website with the effective date. Significant changes will be communicated to you via email.
If you have any questions about this Privacy Policy or how we handle your data, please reach out using the details below:
SKILL KWA GROUND
Email: info@tumakazi.com